Refund & Return Policy
Returns
At Apexely, returns are only accepted for items that arrive damaged, defective, or incorrect.
Customers must contact us within 7 days of delivery and provide clear photos showing the issue along with their order number.
To request assistance, please contact support@apexelystore.com.
Depending on the situation, we may offer:
- A replacement
- Partial refund
- Full refund
In certain cases, a return may not be required.
Returns sent without contacting us first will not be accepted.
Non-Returnable Items
We do not accept returns or refunds for:
- Buyer's remorse
- Change of mind
- Incorrect orders placed by the customer
- Used or damaged items caused after delivery
- Sale or clearance items
- Gift cards
- Personalized or custom products
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
- Your order number
- Clear photos of the issue
Our team will review the case and work to resolve the issue as quickly as possible.
Refunds
If a refund is approved, it will be issued to the original payment method within approximately 10 business days.
Please note that banks and payment providers may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@apexelystore.com.